Frequently Asked Questions - Mogok Rubies, Sapphires & Ruby Jewelry

Frequently Asked Questions

1. Can I travel to see you and the ruby, sapphire or ruby jewelry item before deciding to purchase it?
   • As our inventory is physically stored either in Bangkok, Singapore or Copenhagen, logistics may be difficult. We recommend that you order the stone, view it, even have it evaluated if you wish, within the 30 day Satisfaction Guarantee return window. See our money back guarantee policy
2. How about possible import duties and sales taxes? How much do I have to pay?
   • Countries generally have no import duties on colored stones. This is true for example for the US, Japan and the EU. Many countries do however charge sales tax or VAT. You are liable for all taxes in accordance with the regulations of the country to where the item is being shipped.
3. How do I pay for the ruby? Can I use my credit card to make the purchase?
   • We accept payments by either credit cards (processed via PayPal on most items) or by bank transfer. PayPal is well established and a secure payment gateway used for internet shopping worldwide. Contact us for more information in case of bank transfers, and please see our order and payment policy page
4. In what currency can I pay for any items?
   • All our rubies, sapphires and ruby jewelry items are sold and quoted in US dollars. Your bank can help you with any currency conversion.
5. Can I bring the ruby, sapphire or jewelry item to my local jeweller for an evaluation?
   • No problem at all, as a matter of fact we encourage you to do so, any time you wish. If you do so within the 30 day return window and you are not satisfied with the results you can send it back to us for a full refund. See our money back guarantee policy for more information
6. Can I reserve the ruby, sapphire or jewelry item for more than 3 days?
   • If you want to reserve the stone for more than 3 days it is suggested that you order the item and pay for it, then you have 30 additional days to decide whether to keep it or not. We respectively request that you do not attempt to reserve it again.
7. Do you offer any guarantee?
   • The guarantee we offer is through the independent gemstome certificates from well established gemmologist laboratories, included with any gemstone purchase, and by our money back guarantee policy. You can look up information on the international laboratories we use, such as TGL (Tokyo Gem Laboratory) or GIA (Gemological Institute of America) on the internet. These laboratories have certified the authenticity of our all our stones.
8. Can I exchange the stone I just bought for another one?
   • Yes you can within the 30 day satisfaction or 100% money back guarantee policy. You can return the stone and order any other one you may want.
9. Why does the stone I received have a different color than that shown on your website?
   • Mogok Rubies and Sapphires are strongly pleochroic, meaning that colors may vary and intensify depending on where and what time of the day you view it. In additions Mogok Rubies and Sapphires are normally fluorescent when exposed to certain UV light. Conditions during a photo session and conditions in your surroundings cannot always be the same. Perception of the genuine color may therefore vary accordingly.
10. Is investing in rubies and sapphires a good idea?
    • Untreated rubies and sapphires are regarded as extremely rare gemstones, especially in the finer untreated Mogok qualities. It is a fact that untreated gem quality rubies and sapphires can be more expensive than comparable sized diamonds. The combination of scarcity of the gemstones, their supreme hardness and intriguing colors, has therefore always made untreated rubies or sapphires cherished gemstones and attractive investments.
11. Are your rubies and sapphires cheaper than those offered by my jeweler?
    • Having direct access to private mining sources in Mogok, Myanmar, we are in a position to quote prices below the general retail level. Our prices are quoted in US dollars exclusive of possible import duties and sales taxes.
12. Why are natural rubies and sapphires so much more expensive than the heat treated rubies and sapphires?
    • Untreated or natural rubies and sapphires are just like nature made them over millions of years. Heat treated rubies and sapphires are stones irreversibly beautified by man. Even a very low quality ruby can be made attractive in a heat oven. The higher price reflects the genuine quality of the gemstone.
13. I am looking for a special ruby or sapphire not listed in your selection; can you find it for me?
    • We are certainly prepared to look for what you require, but as untreated rubies and sapphires are very rare this may take time, or indeed not be possible, but we will try.
14. What is the risk of harming my newly purchased ruby or sapphire?
    • A ruby or sapphire is in hardness surpassed only by the diamond. They are thus very durable. Rubies and sapphires are easily cleaned in soapy water and require no special treatment for maintenance.